Welcome to our terms and conditions page. Our terms are designed to be super friendly and hassle free to our customers to ensure you have the best shopping experience and come back again and again. If you have any questions about these, please let us know by phone or by email.

Customer Service

Our commitment to you is to be your number one source for all your trading card requirements. Please do contact us if you have any problems with our service or website, we will do our utmost to help you.

Delivery Times

UK Next Day Special Delivery Service is offered via Royal Mail. Generally any order placed before 2pm by Royal Mail will be dispatched the same day for delivery the next day (excluding weekends and bank holidays).

Standard UK Tracked 24 delivery is offered via Royal Mail. Generally any order placed before 2pm by Royal Mail will be dispatched the same day (excluding weekends and bank holidays).

When using Standard UK Tracked 24 delivery, please allow up to 10 working days for you order to arrive. If your order fails to arrive within 10 working days, please contact us at orders@eclipse-gaming.co.uk.

Returns

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 days from the date you receive it. Please note that if the item returned does not satisfy these requirements, we will not accept it.

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Fair use applies, customers may return up to 6 items under this policy. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT). If you exceed the limit, we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on its merits. Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale.

We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Eclipse Gaming Limited. You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

Trading card game products include Pokémon, Magic the Gathering, Yu-Gi-Oh!, Dragon Ball, One Piece sealed products, this list is not exhaustive. Any game that has booster packs and single cards that fluctuate in price we are classing as a Trading card game product under this policy.

Faulty Goods

If you have received a faulty item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period. We will ask for photographic evidence of damage to items and packaging (including postal packaging) so please document these carefully.

By shopping with us you accept that we only buy sealed and authentic goods from approved suppliers. Eclipse Gaming can not be held liable for minor manufacturing defects that may occur to cards within sealed packs.

In the case of a major defect within a sealed pack, the product you have purchased is the pack and not the single card/s in question. Our ability to replace will extend only as far as supplying another sealed pack. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.

In the unlikely event that your item arrives faulty, then please contact us at orders@eclipse-gaming.co.uk.

Other Returns:

Quality Guarantee & Guarantee

Eclipse Gaming provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.

Order lost in transit

Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. We will always endeavour to send a replacement order by tracked delivery.

Pre-orders

When you place a pre-order on our website you pay for the goods at the point of sale, this reserves the item for you. You can cancel your pre-order for a full refund up until the order has shipped, which is usually one day before the official release date. If we lower the price between when you pay and when we ship, then you can ask for a refund of the difference.

Orders returned due to incomplete address

It is the customers’ responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part, we reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return’s policy.

Errors on Orders / Shortages

We do our utmost to ensure accuracy on the shipments we send to you. However, on occasion something may go wrong with the packing in the warehouse. In the event that there is an error on your shipment you are required to notify us within 3 working days receiving the shipment of such error, we will then put any problem right. If we do not hear from you within 3 working days of receipt of your parcel, you are deemed to have accepted the goods received are correct.

The primary reason for this clause is in cases of mistakes, most can be rectified by contacting the driver or courier company, after a longer period of time it is almost impossible to get any meaningful help as to what has transpired.

If after a longer period of time, there is available irrefutable proof of the shortage, such as a courier weight measurement, we will of course do the correct thing and make sure any error on our part is corrected.

Return address:

Eclipse Gaming LTD

39 Railway Street, Chatham, Kent ME4 4RH

Service emails

Eclipse Gaming works with a number of 3rd party service providers to ensure you receive an optimum service. We may send you electronic communications asking you to feedback on our service, the quality of the products you have purchased and keep you up to date with the progress of your order. Should you forget or abandon your shopping cart, we may send you an emailed summary to enable you to checkout faster via email.

Restriction of goods

Eclipse Gaming reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order. Eclipse Gaming reserves the right to cancel any order without warning or notification for any reason.

Declining to Trade

By advertising goods on our website we are not offering goods for sale; we are making an invitation to treat. When you, the customer purchases items through our website, you are making an offer to purchase the goods. It is then up to us if we accept the offer.

If we do not wish to accept your offer to purchase the goods, we will write to you as soon as possible and not later than 30 days after the offer is placed to inform you of our decision.

Accuracy

While Eclipse Gaming prides itself in providing accurate product and pricing information, pricing or typographical errors may occur. Eclipse Gaming cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Eclipse Gaming shall have the right, at our sole discretion, to refuse or cancel any orders placed for the item. In the event that an item is mispriced, Eclipse Gaming may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Business Information

Eclipse Gaming Limited

39 Railway Street, Chatham, Kent ME4 4RH

Company Number 14139194,

VAT Registration GB 415041345

email – orders@eclipse-gaming.co.uk

phone – 01634 553555