PRIVACY POLICY
Protecting Your Privacy
At Eclipse Gaming, we are totally committed to protecting the privacy and security of our customers and site visitors. The Eclipse Gaming team members are customers themselves, of both Eclipse Gaming and other e-commerce websites. We therefore completely relate to and empathise with how important your privacy is. If you have any questions about how we keep your date safe & private, please drop us a line at info@eclipse-gaming.co.uk
Table of contents
- Using your information
- Sharing your information
- Discovering Adverts Online for Eclipse Gaming
- Holding onto your information
- Your rights explained
- Updates to our privacy policy
- Contacting us
- Cookie Policy
1. Using your information
There are several different ways in which we utilise your data — this obviously depends on what it is. The tables below explain what we do and why we do it.
Your name and contact details
Utilising your name and contact details.
Ensuring your purchases are delivered to you, we need to do this to complete our contract with you
Send you service messages by text, email or telephone, in order to keep you informed on the progress of your order
Sending you information by email, social media and post, to keep you fully informed. We only send this to you with your permission
To detect and prevent fraud. To defend against and unearth frauds, either against you or Eclipse Gaming
Displaying to you eclipse-gaming.co.uk promotions as you surf the web, in order that you see our latest deals and promotions
Discovering which products and services you appreciate as a customer
To initially meet your needs and then learn to exceed them!
Your date of birth information
Using your date of birth
To detect and prevent fraud
To defend against and unearth frauds, either against you or Eclipse Gaming
Your payment information
This means your card details should you pay via card, please have no concern, we cannot keep them.
How we use your payment information
Take payment, and give refunds
To complete our contract with you
Fraud prevention and detection
To defend against and unearth frauds, either against you or Eclipse Gaming
Customer service records
Notes and details of our previous conversations & emails.
How we use your contact history
To provide optimum support
In the performance of our contract with you
Staff training
To enable our team to provide you with the best possible service
Your purchase history and Saved Baskets
Analysing what you’ve purchased and what you have stored for another occasion.
How we use your purchase history and saved items
To work out what you likely to want to buy and let you quickly checkout.
In performance of the contract and to make your experience better
In provision of customer services, enabling you to return the items.
In performance of the contract
Data regarding your phone / laptop, and use on our website
Information shared when you browse our site, such as your device type, IP address and, if you have shared it, your location data.
How we’ve used this information
To set default language options where applicable.
To give you the best possible shopping experience
Protect our website
To defend against and unearth frauds, either against you or Eclipse Gaming
2. Sharing your information
We do not, and will not, sell any of your personal data to any 3rd party – including your name, address, email address or credit card information.
We passionately want to earn your trust and believe such practices to be incredibly unethical.
However, we share your information with the following, as necessary in order to provide our services to you, such as:
Related companies in the “Eclipse Gaming group”, as sometimes different bits of our operation are dealt with through related companies (particularly if licensing is involved)
- Organisations involved in the supply chain to get your purchases to you, for example, payment gateways, warehousing, pick / packers, and fulfilment agents
- Law enforcement and fraud prevention agencies
- Providers of professional services, for example, online marketing firms, search engine advertising partners and hosts of websites, who work with us to enable us to perform our business
We may provide 3rd parties with summarised but anonymous information and analytics about our clients, we will make sure that this information does not identify you.
3. Discovering adverts for eclipse-gaming.co.uk on the internet
We love online advertising, with the intention to keep you informed with what we are up to and of course our products!
As with many companies, we aim Eclipse Gaming banners and advertisements to you whilst you visit other websites and applications. This is achieved through a variety of digital marketing networks and online ad platforms. We employ a diverse number of advertising processes, such as cookies and ad tags.
The banners and adverts you will see are based on information we know based on your previous visits to Eclipse Gaming (for example, your Eclipse Gaming website search history, or content you have read on our website) It is also possible that Eclipse Gaming banners or ads may be served based on adverts you have clicked on in the past.
4. Holding on to your information
We’ll keep your information whilst you have your account, or alternatively if necessary to provide our services to you. If you must contact customer support, then for as long as is required to deliver services and for reporting and data analysis.
Should it be reasonably necessary or alternatively a requirement to achieve legal or statutory requisites, resolve disputes, prevent fraud and/or abuse, or also, enforce our terms and conditions, then we may retain some information of yours as required, even once your account is closed or it is not necessary to provide our services to you.
5. Your rights explained
- Please rest assured that you have extensive rights:
- To be informed about how your personal information is being used (like this policy!)
- To request the correction of inaccurate information that we hold about you (You can probably do this through the, my account screen.)
- In some circumstances you can request that we delete your data, cease collecting it and / or stop processing it
- To opt out of direct marketing messages, which you can do at any time after you have signed up, you must give us your explicit consent to sign up in the first instance
- Access to the personal information we hold about you
6. Updates to our privacy policy
We can from time to time update this page to reflect changes with regard to how we are processing your information.
If we make significant changes, we will make that clear on our website, or by alternative communication such as email, that you are able to review the changes before continuing to use our website.
7. Contacting Us
Should you have any questions or have feedback regarding this notice. If you would like us to cease using your information or exercise any of your rights as set above or finally, if you have a complaint, then please contact customer services who will be happy to answer any questions that you have.
You can contact us at info@eclipse-gaming.co.uk or submit a request via our website. Alternatively, you can write to us at
Eclipse Gaming LTD
39 Railway Street, Chatham, Kent ME4 4RH
8. Cookie Policy
Privacy Statement: How we use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete an order unless using PayPal Express Checkout
The following are not strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
- Functional Cookies – Track the pages you visits via Google Analytics
- Targeting Cookies – Allow you to share pages with social networks such as Facebook (If available)
This website will not
- Share any personal information with third parties.
